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Who Qualifies for Certificate Replacement?
Umalusi, the Quality Council for General and Further Education and Training, has launched a simplified online system for those who have lost or damaged their school-leaving certificates. The platform supports replacement requests for the following qualifications:
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National Senior Certificate (NSC)
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Senior Certificate (as amended)
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National Certificate (Vocational) – NC(V)
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National Certificate (N3)
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General and Further Education Certificate (GETC–ABET Level 4)
Applicants can access the portal by visiting: www.umalusi-online.org.za/ReplacementCertificate
The Three-Step Process Explained
Step 1: Register an Account
Applicants must first create an account on the Umalusi online portal.
Step 2: Create a Request
Once logged in, users must select the relevant qualification and upload the required documentation:
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Signed affidavit from a police station explaining the loss or damage of the original certificate (e.g. stolen, lost in a move).
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Certified copy of the applicant’s identity document.
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Choose a delivery method: either collect from Umalusi’s Pretoria office or opt for courier delivery (at an additional cost).
Step 3: Collection
Once processed, the replacement certificate will either be ready for pickup or delivered to the applicant’s chosen address.
Important Details and Limitations
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Same-day processing is not available. Umalusi states that the certificate will be processed within a month under normal conditions.
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Certificates issued before November 1992 must be requested via the Department of Education, though the same process applies.
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Once a replacement is issued, the original certificate is cancelled. If the lost document is later found, it is no longer valid.
