What this guide covers
- Confirmed & expected payment windows (Aug–Dec 2025)
- Step-by-step: status check, fix “referred/pending/declined”, update bank/cell
- Appeals (ITSAA) — when and how
- Where to collect: bank vs retail partners
- Safety & scams checklist
- Quick links & contacts you’ll actually use
1) Payment windows for the rest of 2025
SRD (R370) normally pays in the last week of each month, in batches. Always wait for the SMS or a payment date on your status before going to a pay point.
| Month 2025 | Payment window | Status | Notes |
|---|---|---|---|
| August | 27–30 Aug | Confirmed | From SASSA August poster. Payments roll out in batches. |
| September | 25–30 Sep | Expected | Last-week pattern; confirm on your status/SASSA channels. |
| October | 28–31 Oct | Expected | Batches; weekend/holiday may shift by 1–2 days. |
| November | 26–30 Nov | Expected | Check status for your exact day. |
| December | 18–24 Dec | Expected | Historically earlier due to holidays; confirm closer to time. |
2) Check your SRD status (step-by-step)
- Go to srd.sassa.gov.za (Status Check).
- Enter ID number and cellphone (the one used to apply).
- Solve the security check and submit.
- You’ll see month-by-month statuses (e.g., “Approved”, “Pending”, “Referred”, “Declined”, etc.).
- If Approved, look for a Payment Date. If no date yet, you’re queued for a batch — keep checking.
WhatsApp option: Save 082 046 8553 → send “status” → follow prompts.
Call centre (free): 0800 60 10 11
3) Fix common statuses (what it means & what to do)
| Status | What it means | What to do (now) |
|---|---|---|
| Approved (no date) | You passed checks, waiting for batch allocation | Keep checking. Ensure bank details are correct to speed up. |
| Approved (date shown) | Funds queued for payout | If banked, expect within 1–3 business days after date. Retail cash-out needs the SMS code. |
| Referred | Identity or fraud-risk verification flag | Use the “Referred Status” self-service link on the SRD site to verify; re-submit any prompts. Keep SIM RICA’d and on. |
| Pending | Monthly checks not finished | Wait; recheck in 2–5 days. Don’t re-apply. |
| Bank Details Pending / Awaiting Banking | No valid bank on file | On SRD site: Update Banking → choose bank deposit or CashSend (retail). Use an active account in your name. |
| Declined: Alternative Income Source | Income detected above threshold | If wrong, appeal (ITSAA) within 30 days; upload proof (bank statements, affidavits). |
| Declined: UIF/NSFAS/Pay-roll | Data match indicates ineligible | Appeal if your situation changed or record is wrong. |
| Identity/Name Mismatch | DHA or SIM mismatch | Fix at Home Affairs if needed; then verify again on SRD portal. |
| Debtor / Previously Paid | Overpayment recovery | Check ITSAA notes; repayments may be offset against future months. Appeal if incorrect. |
4) Update or change your bank details (step-by-step)
- Log in at srd.sassa.gov.za → Banking Details.
- Choose Bank Deposit (fastest & safest) or CashSend.
- If banking: enter your account (no proxies), submit OTP.
- Wait for “Verification Successful”. Banking changes can take up to 7 working days to reflect for the next cycle.
Pro tip: Avoid changing banks repeatedly — it restarts verification and can delay payout.
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5) Change your cellphone number (to get OTP/SMS)
- On srd.sassa.gov.za, open Change Cellphone.
- Enter ID, old number, and new number → verify with OTP.
- Keep the SIM RICA’d and switched on; don’t block unknown SMS during payout week.
6) Appeal a declined month (ITSAA)
- Go to srd.sassa.gov.za → Lodge an Appeal/ITSAA.
- Pick the month you’re appealing.
- Upload supporting proof (bank statements, UIF exit letter, affidavit, etc.).
- Submit within 30 days of the decline.
- Check back weekly; if upheld, back-pay reflects in a later batch.
7) Where (and how) to get paid
Best option — Bank account (in your name)
- Faster, safer, no queues; funds reflect 1–3 business days from payment date.
Cash-out retailers (CashSend/SMS code)
- Typically: Shoprite/Checkers/Usave, Boxer, Pick n Pay (availability can differ by store).
- Bring ID and the SASSA SMS Code sent to your phone.
- Go after you get the SMS; don’t queue early.
8) Safety & scam checklist
- No fees to “unlock” a payment. SASSA never charges.
- Never share OTP/SMS codes or ID photos on social media/WhatsApp groups.
- Only use srd.sassa.gov.za and official SASSA contacts.
- Keep your SIM active; porting numbers right before payout can delay SMS codes.
- Report scams to the call centre: 0800 60 10 11.
9) Quick links & contacts (keep handy)
- SRD portal: srd.sassa.gov.za
- Status check / Banking / Appeals / Referred: all from the SRD portal home
- WhatsApp: 082 046 8553
- Call centre (free): 0800 60 10 11
- Facebook: @SASSANews (for notices)
10) FAQ (fast answers)
When will I be paid after “Approved”?
Usually 1–3 business days after your payment date (bank). Retail needs the SMS code first.
Why is my status still “Pending”?
Monthly checks run in batches. Recheck in 2–5 days, especially around the 20th–month-end.
Will I get back-pay if my appeal succeeds?
Yes, eligible back months are paid in a later batch.
Can I change from retail cash-out to bank?
Yes — update banking on the portal; allow up to 7 working days to switch.
Last updated: 19 August 2025
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