Many UIF applicants struggle to log into uFiling due to forgotten passwords, OTP issues, or profile lockouts. Here’s how to fix it.
Problem 1: Forgotten Password
Go to https://ufiling.labour.gov.za
Click:
“Forgot Password”
You will need:
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ID number
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Registered email
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OTP verification
Create a new password and log in.
Problem 2: OTP Not Received
If you do not receive OTP:
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Check if your phone number is correct on your profile
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Check spam folder for email OTP
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Ensure your SIM is active
If number changed:
You must update details via UIF call centre or labour office.
Problem 3: Account Locked
After multiple failed login attempts:
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Wait 30 minutes before retrying
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Use password reset option
If still locked:
Call UIF call centre: 0800 030 007
When to Visit a Labour Centre
You may need in-person help if:
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Your ID number is not recognised
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Your profile is linked to wrong contact details
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You cannot verify identity
Bring:
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ID copy
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Proof of bank account
Safety Warning
Never share your uFiling login details with anyone. UIF services are free. Avoid scammers who charge “application fees.
