Thousands of South Africans are searching for answers after submitting their SASSA SRD R370 appeals — only to see the same message for weeks or even months:
“Pending Appeal”
“Appeal in Progress”
“Referred – Awaiting Outcome”
To help you understand what is causing the delays, here are 7 reasons your SASSA appeal may still be pending — and what you can do right now to speed up your approval.
1. Your ID and personal details don’t match Home Affairs
This is the most common cause of delays. If SASSA cannot verify your name, ID number or date of birth, your appeal gets stuck.
✔ How to fix it
- Check that your Home Affairs details are correct
- Make sure your SASSA SRD application details match your ID exactly
- If you updated your surname or marital status, verify it here: SRD Status Check
2. Your bank account is not verified yet
If your bank hasn’t confirmed your account details, SASSA cannot process your appeal.
✔ How to fix it
- Log into the SRD portal and re-submit your banking details
- Use an account registered in your name
- Avoid eWallet or borrowed accounts — they delay approval
3. Your income checks still show deposits
Even small deposits (R200–R1,000) can cause SASSA to mark you as “income received”.
✔ What to do
- Check all incoming transfers
- Provide proof if deposits are loans or family assistance
- SASSA now reviews bank statements over 3 months, not just 1
4. UIF, SARS or NSFAS data flagged you incorrectly
Your appeal might be pending because your name appears in another database.
✔ What to do
If you are NOT:
- receiving UIF
- a taxpayer
- a student funded by NSFAS
→ You must indicate this during the appeal process.
5. System delays due to high appeal volumes
With millions of applicants, appeals take longer at the beginning of each cycle.
✔ What you should know
- Appeal results can take up to 60 business days
- Public holidays also slow down processing
6. Your mobile number changed
If SASSA cannot verify your number, your appeal stalls.
✔ Solution
- Update your number on the SRD portal
- Use the same number you applied with, if possible
7. Your appeal requires manual review
If your case is flagged for fraud risk or incomplete info, it must be checked manually.
✔ What you can do
- Keep checking your status weekly
- Ensure your banking details are up-to-date
- Contact SASSA if your appeal is pending for more than 3 months
How to Check Your SASSA Appeal Status (2026 Update)
You can check your appeal online:
- Visit the SASSA SRD Appeal Portal
- Enter your ID number and registered phone number
- Click “Submit”
- Your current appeal status will be displayed
Statuses you may see:
- Pending (still in review)
- Awaiting bank verification
- Approved
- Rejected
- Referred
Final Tip: Keep Your Banking Details Updated
Most rejections in 2025–2026 were caused by bank verification failures.
Updating your banking details often leads to faster approval.
