On 15 September 2025, SASSA KwaZulu-Natal has joined the launch of the 2025 Thusong Service Centre Week at Nyembe Sports Field near Biyela Thusong Service Centre in Eshowe. The programme brings social grant services and beneficiary education directly to communities, reducing the need for residents to travel long distances for help.
What Happened
The event, led by the Minister of Public Service and Administration Inkosi Mzamo Buthelezi, emphasized the importance of people-centred service delivery. The Minister delivered a keynote address, stressing that government must reach communities where they are, rather than expecting them to navigate complex systems alone.
SASSA provided onsite services including:
- New social grant applications
- Changes to payment methods
- Beneficiary education sessions
Recognising Service Excellence
The Biyela Thusong Service Centre has built a reputation for excellence, winning multiple awards:
- National Winner for Outstanding Thusong Satellite (2019)
- KZN Provincial Winner for Most Functional Community Service Centre (2023 & 2024)
These accolades demonstrate the centre’s ongoing role in delivering reliable services to rural and urban residents alike.
Step-by-Step: Accessing Services at a Thusong Centre
- Locate your nearest Thusong Service Centre.
- Bring your valid South African ID and supporting documents for your service request.
- Queue at the relevant desk (SASSA, Home Affairs, or Social Development).
- Complete the required forms with the help of staff.
- Keep your receipt or reference number for follow-up.
FAQ – SASSA September 2025
Q1: What is Thusong Service Centre Week?
A: It is a government outreach programme designed to bring multiple services under one roof for community access.
Q2: Can I apply for a new grant at these events?
A: Yes, SASSA offers new applications, reviews, and payment method changes during Thusong Week.
Q3: Do I need to pay for services at Thusong Centres?
A: No, all services provided at Thusong Centres are free.
Q4: Where can I get official updates?
A: Visit the official SASSA website for verified information.
Q5: Does Pondoland Times cover SASSA news?
A: Yes, see our Pondoland Times SASSA Hub for ongoing updates.
