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South African Social Secuity Agency (SASSA) has confirmed that all outstanding Old Age Grant payments from Thursday, 2 October 2025 affecting around 15,000 beneficiaries are being paid by Friday, 3 October 2025. The issue was due to a technical error involving Capitec and PayInc, which has now been resolved.
What Caused the Delay?
According to a joint statement issued on 3 October 2025, a technical challenge occurred during payment processing between PayInc (formerly BankservAfrica) and Capitec Bank. This glitch affected Old Age Grant beneficiaries whose payments were due on 2 October 2025.
Issue Resolved, Payments Made
SASSA confirmed that the issue has been resolved and affected beneficiaries are receiving their payments on Friday, 3 October 2025. Capitec and PayInc have committed to improving systems to avoid similar incidents in the future.
What to Do If You’re Still Affected
If your grant is still not reflecting, use the following support channels:
| Organisation | Contact Number |
| Capitec | 0860 10 20 43 |
| SASSA | 0800 60 10 11 |
Capitec and SASSA have apologised for the inconvenience and urge affected clients to report any further delays immediately.
Step-by-Step: What Beneficiaries Should Do
- Check your Capitec balance today to confirm if payment has arrived.
- If the payment is still missing, call Capitec on 0860 10 20 43.
- Alternatively, contact the SASSA Call Centre at 0800 60 10 11.
- Have your ID and SASSA card ready when calling to speed up assistance.
- Wait for confirmation or a timeline for your payment resolution.
FAQs: October 2025 SASSA Payment Glitch
- Who was affected by the SASSA payment issue?
Approximately 15,000 Old Age Grant beneficiaries who use Capitec Bank.
- What caused the delay?
A technical issue between Capitec and PayInc (payment processor).
- When will the delayed payments be made?
All affected grants are expected to be paid by Friday, 3 October 2025.
- What should I do if I haven’t been paid yet?
Call Capitec (0860 10 20 43) or SASSA (0800 60 10 11) for assistance.
- Will this issue happen again?
Capitec and PayInc have committed to implementing preventative measures to avoid recurrence.
