The Parliamentary Portfolio Committee on Social Development has called on South African Social Security Agency (SASSA) beneficiaries to opt for direct bank deposits rather than relying on Post Office branches for collecting their social grants.
In a recent media statement, the committee expressed concern over persistent challenges affecting grant recipients, including long queues, delayed payments, and security risks at Post Office sites. These issues, according to the committee, can be avoided by simply opting to receive payments through personal bank accounts.
Chairperson of the committee, Ms Nonkosi Mvana, noted that the Post Office continues to face operational and financial challenges, which could hinder efficient and timely disbursement of grants. She urged SASSA to intensify its communication and education efforts to ensure that beneficiaries are aware of their right to choose a bank account of their own for payments.
“This shift is critical for improving the dignity of our people. It reduces the burden of long waiting hours, ensures better security for vulnerable groups, and promotes financial inclusion,” Mvana said.
Advantages of Using Personal Bank Accounts:
- Faster and safer access to funds
- Less congestion at pay points and Post Office branches
- Convenience of digital banking for checking balances and withdrawals
- Improved security for elderly and disabled beneficiaries
- No need to stand in long queues or travel far for collections
SASSA beneficiaries can open bank accounts at any accredited financial institution of their choice and update their banking details via https://srd.sassa.gov.za or by visiting their nearest SASSA office.
The committee emphasized that financial literacy and accessibility remain critical, and it pledged its ongoing support to efforts that make the grant system more efficient and user-friendly.
