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OR Tambo District Municipality has signed a historic MOU with the Public Protector South Africa. The agreement shows a shift toward transparent, people-centred governance. The signing took place on 12 November 2025. It creates a direct link between residents, the municipality, and the Public Protector’s office.
What Happened
The district leadership signed the partnership to improve complaint handling and rebuild public trust. This agreement establishes a structured system where complaints are logged, tracked, and resolved with full visibility to the public.
Municipal officials described the MOU as a clean break from past mistakes and a commitment to protect every resident’s constitutional right to fair and transparent service.
Official Response
District leaders emphasised that the agreement is not symbolic but a decisive step to rebuild confidence in local governance. “We are not running from scrutiny. We are embracing it, A confident government invites accountability. This partnership ensures that every complaint receives action, not excuses,” officials said during the signing.
The Public Protector’s office welcomed the collaboration, noting that direct cooperation with municipalities strengthens community access to justice and faster resolution of service-delivery issues.
Community Impact
The new system gives residents a clear route to report service failures, mismanagement, and maladministration. It also ensures that the municipality is held accountable through transparent monitoring and regular reporting. For communities across OR Tambo, the MOU signals a renewed commitment to honest, responsive, and people-focused governance.
“To the people of OR Tambo: your voice matters, your complaints count, and your government must act in full view of you,” the district leadership added.
